Refund policy

SonaNova Return & Warranty Policy

Mandatory Unboxing Video To protect our customers and ensure a transparent claims process, an uninterrupted unboxing video is strictly required for all refund and return claims. You must record a clear video of yourself opening the original shipping parcel to claim a refund for defective, damaged, or incorrect items. Claims submitted without a valid unboxing video will not be accepted.

Warranty Policy SonaNova provides targeted warranty coverage based on the product category:

  • Back Covers: Covered by a strict 4-hour warranty from the time of delivery. Any issues must be reported within this highly specific timeframe.

  • Electronics (TWS Earbuds, Charging Equipment, etc.): Covered by a 6-month manufacturer warranty against internal defects and hardware failures.

Initiating a Return If your item is eligible for a return under our warranty guidelines, please contact our support team at ssmobileaccessories86@gmail.com with your order details and the mandatory unboxing video.

Once your return is authorized, our team will automatically schedule the return pickup on your behalf for a hassle-free process.

Return Shipping Fees Please note that return shipping fees are the responsibility of the customer. These costs will be deducted from your final refund amount or billed separately, depending on the logistics arrangement.

Inspection & Refunds We do not issue immediate refunds upon request. Once the scheduled pickup is complete and the product reaches our facility, our quality assurance team will inspect the item.

  • If the product is confirmed to be defective and meets our return conditions, a refund will be approved and processed to your original payment method.

  • Please allow up to 10 business days for the refund to reflect in your account once approved, depending on your bank or credit card provider.

Condition of Returned Items To be eligible for a return under the 6-month electronics warranty, the product must not show signs of physical damage, liquid damage, or unauthorized repairs. For issues reported upon delivery (such as wrong or physically damaged items), the product must be completely unused, with all original tags, components, and packaging intact.

Exceptions & Non-Returnable Items We cannot accept returns on gift cards, customized products, or items that have been damaged due to user mishandling. Hygiene-sensitive goods (such as used earbuds) may be subject to strict evaluation and are generally only eligible for replacement rather than a refund if a defect is found.

Exchanges If you wish to exchange an item, the fastest method is to process a return for your current item (subject to the inspection and approval process outlined above) and make a separate, new purchase.